GIPL`S biggest strength is its people. The entire business of the company is people oriented. An informal and open environment coupled with quality Human Resources policies and practices bring out the best in them. Extensive training and continuous development ensures that each employee is up-to-date on technology and skills.

GIPL attracts talent from premier engineering and management institutes, as well as skilled manpower providers. The HR Division constantly strives to meet the growing demands largest demand of the Company’s growing business - the demand for talented and dedicated personnel.

With a customer-specific approach, our training also imbibes a customized curriculum and focuses at on-the-job training along with comprehensive classroom sessions. Extensive expertise and training is provided in case of new account openings and clients are also invited for the same. All the requisite parameters are tested and sale and service skills are imparted to the trainees.


Soft skills focus on excellent communications that includes:

» Grammar knowledge, perfectly spoken English, accent, comprehension and customer-service skills.
» Nurturing and maturing customer services into sales.
» Telephone skills, customer care, sales techniques.
» Handling difficult people, which imbibes negotiation skills.
» Culture capsules, customs and traditions, legal issues.
» Encompassing team leader techniques.
» Gaining pre and post sales training that includes the familiarity with customized scripts.

Technical Skills

The technical skills include the knowledge of Office 2000 and computer basics, with sufficient familiarity with Internet, E-mail and typing techniques. Customer Relationship Management (CRM) information is also imparted with technologies like CTI, ACD, IVR, and Predictive and progressive Dialer.

Apart of all these, employees are acquainted with the actual call handling techniques in a call center by way of extensive mock-calls sessions.